Terms and Conditions

Terms of Service

OVERVIEW

This website is operated by Angelo Group, LTD. Throughout the site, the terms “we”, “us” and “our” refer to Angelo Group, LTD. Angelo Group, LTD offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

SECTION 1 - ONLINE STORE TERMS

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).

You must not transmit any worms or viruses or any code of a destructive nature.

A breach or violation of any of the Terms will result in an immediate termination of your Services.

SECTION 2 - GENERAL CONDITIONS

We reserve the right to refuse service to anyone for any reason at any time.

You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

SECTION 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION

We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.

This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES

Prices for our products are subject to change without notice.

We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.

We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

SECTION 5 - PRODUCTS OR SERVICES (if applicable)

Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.

We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate.

We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.

We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

SECTION 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e‑mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

For more detail, please review our Returns Policy.

SECTION 7 - OPTIONAL TOOLS

We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.

You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.

Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).

We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.

SECTION 8 - THIRD-PARTY LINKS

Certain content, products and services available via our Service may include materials from third-parties.

Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.

We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

SECTION 9 - USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS

If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.

We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.

You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e‑mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

SECTION 10 - PERSONAL INFORMATION

Your submission of personal information through the store is governed by our Privacy Policy. To view our Privacy Policy.

SECTION 11 - ERRORS, INACCURACIES AND OMISSIONS

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).

We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.

SECTION 12 - PROHIBITED USES

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

SECTION 13 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.

We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.

You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.

You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

In no case shall Angelo Group, LTD, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

SECTION 14 - INDEMNIFICATION

You agree to indemnify, defend and hold harmless Angelo Group, LTD and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

SECTION 15 - SEVERABILITY

In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.

SECTION 16 - TERMINATION

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.

These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.

If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).

SECTION 17 - ENTIRE AGREEMENT

The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.

These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).

Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

SECTION 18 - GOVERNING LAW

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of United States.

SECTION 19 - CHANGES TO TERMS OF SERVICE

You can review the most current version of the Terms of Service at any time at this page.

We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

SECTION 20 - CONTACT INFORMATION

Questions about the Terms of Service should be sent to us at info@4angelo.com.

Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@4angelo.com. Once your email is received, our customer care team will communicate with you to help guide you through the return process. Items sent back to us without first requesting a return will not be accepted.

All return shipping charges must be prepaid. We do not accept C.O.D. deliveries.

Please keep the tracking information of your return to monitor delivery status. We encourage you to get the insurance on your return shipment as we cannot be responsible for the shipping agent should your product be damaged or lost on the shipment back to Angelo Group, LTD.

Typical return processing takes 30 days. Once your return has been received and has passed inspection, we will issue the credit. You will be notified via email once your return is processed and the credit has been issued.

You can always contact us for any return question at info@4angelo.com.

Our return process is simple:

Initiate the return process by emailing info@4angelo.com
Ship product prepaid to Angelo following the instructions from our consumer care team
Once a return is accepted, a refund will be provided.

Damages and Issues

Please inspect your order upon reception and contact us immediately (within the 30 day return policy window) if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

We realize that sometimes damage can happen during the original shipment to you. If you do receive damaged product, we will work diligently to get you a replacement quickly.

Please email info@4angelo.com to initiate your replacement or to resolve your issue. In your email please provide the following information:

Name on the original order
Photos of the damage/issue
Email address
Phone number

Exchanges

To start the exchange process, you can contact us at info@4angelo.com. Once your email is received, our customer care team will communicate with you to help guide you through the exchange process. Items sent back to us without first requesting an exchange will not be accepted.

All exchange shipping charges must be prepaid, unless stated by consumer care. We do not accept C.O.D. deliveries.

Typical exchange processing takes 30 days. Once your product has been received and has passed inspection, we will issue the credit or send out the new product. You will be notified via email once your exchange is processed.

You can always contact us for any exchange question at info@4angelo.com.

Our exchange process is simple:

Initiate the return process by emailing info@4angelo.com.
Ship product back to Angelo following the instructions from our consumer care team.
Once a return is accepted, a refund or product will be provided.

Exceptions / non-returnable items

Certain types of items cannot be returned, like custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

If you have any questions about our return policy, please reach out to info@4angelo.com.

Privacy Policy

Personal Information

In providing Angelo Group, LTD Products and Services, Angelo Group, LTD may collect and use certain “Personal Information” such as your name, contact information, address, telephone number, account information, and credit card, debit card or billing information. This Personal Information may be used to provide you products and services, to communicate with you, and to improve our offerings of products and services. We may also gather associated names, contact and shipping information if a product is sent as a gift. We retain a record of purchases, shipments and accounts for our records. We may share information, for example credit card, contact and shipping information as reasonably necessary in the ordinary course of business to process, fulfill and ship orders you place for products and services. We do not share personal information that we collect with companies, organizations and individuals outside of Angelo Group, LTD and its affiliates unless one of the following circumstances applies:

With your consent. We may share personal information with companies, organizations or individuals outside of Angelo Group, LTD when we have your consent to do so. We require opt-in consent for the sharing of any sensitive personal information.
For external processing. We may provide personal information to our affiliates or other trusted businesses or persons to process it for us, based on our instructions and in compliance with our Privacy Policy and any other appropriate confidentiality and security measures.
For legal reasons. We may share personal information with companies, organizations or individuals outside of Angelo Group, LTD if we have a good-faith belief that access, use, preservation or disclosure of the information is reasonably necessary to:
Comply with any applicable law, regulation, legal process or enforceable governmental request.
Enforce applicable terms and conditions, including investigation of potential violations.
Detect, prevent, or otherwise address fraud, security or technical issues.
Protect against harm to the rights, property or safety of Angelo Group, LTD, our users or the public as required or permitted by law.

We may use and share non-personally identifiable information publicly and with our partners – like publishers, advertisers, connected sites or analytic companies. For example, we may share information publicly to improve our offerings of products and services and to show trends about the general use of our products and services.

Any posting of personal information, such as your name and contact information, by you in a public forum, such as on an Angelo Group, LTD website or your own or third party website or webpage constitutes a waiver of any confidentiality with respect to that personal information. Angelo Group, LTD does not monitor content posted by you or third parties which may contain personal information.

Public Information

Angelo Group, LTD Products or Service may allow you to voluntarily publish and share, or have published, content and information on your own individualized website or webpage or on third party websites or webpages. Public Information may include your public profile, text, photos, videos, links, reviews, critiques, editorials, testimonials, commentary, forum or blog discussions or similar type submissions via posting, email, messaging or other communication means (“Public Information”). Angelo Group, LTD treats all information published by you or others to its website and/or its hosted websites and webpages as Public Information. Any material you place on your own or a third-party websites or webpages, or public data about you obtained from third party sources, shall be treated as Public Information and you hereby waive any claim to confidentiality. Confidential and/or private or personal information should not be published on your own- or third-party websites or webpages. Please exercise caution when voluntarily disclosing any information.

When you use third-party apps, websites or other services that use, or are integrated with Angelo Group, LTD Products and Services (e.g. Facebook, PayPal), they may receive information that you voluntarily publish or agree to share with them. In addition, when you download or use such third-party services, they may access your public profile, content and information you agree to share. Information collected by these apps, websites or integrated services is subject to their own terms and policies.

This privacy policy governs our United States website. We may amend this privacy policy from time to time. We will post any changes to this privacy policy here so that you will always know what information we gather, how we might use that information, and whether we will disclose that information to anyone. Please refer back to this privacy policy on a regular basis. By using our website, you agree to the terms of this privacy policy. Please read this privacy policy carefully.

Cookies and Log Files

Angelo Group, LTD may use the “cookie” feature of your browser to assist in providing you directed products or services. Cookies identify a specific browser and certain usage history. Angelo Group, LTD may choose to use cookies to identify you and to recall previous requests from your browser in order to better serve you. You may choose to disable the cookie feature of your browser; however, cookies may be required for certain portions of the website to function correctly.

Angelo Group, LTD may use log and tracking files that gather information such as internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, platform type, date/time stamp, and number of clicks. Angelo Group, LTD may use such information to analyze trends, administer the website, track user’s movement in the aggregate, and to analyze broad demographic information for aggregate use. Angelo Group, LTD may hire third parties to assist in analyzing its log files. Any third-party companies are prohibited from using your information in any manner other than to help Angelo Group, LTD to provide you with Angelo Group, LTD products and services.

If you have any questions regarding this Agreement, please contact us by email at info@4angelo.com.

The date of this privacy policy is November 2021.

Shipping Policy

Order Fulfillment

GENERAL FULFILLMENT TIMELINES

While we often keep popular products on hand and ready to go on short notice, some products require production time.

Engraved Add-On Plates

Most Angelo engraved add-on plates are made-to-order. Our production team is busy running daily and orders are produced in the order in which they are received.

For large commercial orders or orders with time-sensitive events, please contact us at info@4angelo.com to arrange for special considerations.

Trophies

We keep ample inventory of most of our trophies. Trophy-only orders are typically fulfilled within one-two business days if received by 2:00 pm EST. During peak times, please allow 2-4 business days for processing and preparing your delivery.

Shipping & Delivery

GENERAL DELIVERY TIMELINES

Angelo Group, LTD has long-standing partnerships with couriers such as UPS and the USPS. We leverage each one differently depending on the specific needs of each order. Determining factors that go into choosing a carrier for a specific order may include the delivery destination, weight and size of packages, and time sensitivity.

Flat Rate & Economy Shipping

To offset some of the shipping cost from our customers, we've made arrangements with carriers to get lighter weight and smaller packaged orders delivered at reduced rates through a program with UPS and their partnership with USPS. This method of delivery will be referred to as Economy during checkout.

Economy delivery times range from 2-8 business days. UPS takes the initial package(s) to a centralized USPS hub and USPS handles the remainder of the delivery.

Oversized Item Surcharge

To ensure your order reaches you safely, an additional surcharge may apply to some heavy or bulky items due to size, weight or special handling required. This item surcharge is in addition to standard shipping rates. Oversized Item Surcharges will be calculated during checkout.

Alaska, Hawaii, and Canada Orders

Alaska and Hawaii customers shipping rates are calculated by the carrier in real-time during checkout.

Shipping fees to Canada are calculated by the carrier during checkout and includes a taxes and duties fee.

We will provide you with a UPS Shipment Tracking number upon sending your order out for delivery.